[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|tablet” next_background_color=”#ffffff” admin_label=”Header” _builder_version=”4.17.6″ background_color=”#7bc7a1″ background_image=”https:\/\/islanddrop876.com\/wp-content\/uploads\/2022\/08\/farm-38.png” background_position=”top_center” custom_padding_tablet=”||0vw|” custom_padding_phone=”” bottom_divider_style=”wave” bottom_divider_height=”52%” bottom_divider_repeat=”0.6x” bottom_divider_flip=”vertical|horizontal” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ custom_margin=”100px||” custom_margin_tablet=”||” custom_margin_phone=”0px|||” custom_margin_last_edited=”on|tablet” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.17.6″ header_font=”Cormorant Garamond|700|||||||” header_text_color=”#234c3e” header_font_size=”70px” header_letter_spacing=”1px” header_line_height=”1.2em” text_orientation=”center” max_width=”800px” module_alignment=”center” header_font_size_tablet=”40px” header_font_size_phone=”34px” header_font_size_last_edited=”on|desktop” header_letter_spacing_tablet=”0px” header_letter_spacing_phone=”0px” header_letter_spacing_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”4.17.6″ text_font=”Open Sans||||||||” text_text_color=”#FFFFFF” text_font_size=”17px” text_letter_spacing=”0.5px” text_line_height=”2em” transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|desktop” transform_translate_tablet=”” transform_translate_phone=”” transform_translate_last_edited=”on|desktop” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|desktop” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|desktop” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|desktop” transform_styles_last_edited=”on|desktop” text_orientation=”center” max_width=”800px” module_alignment=”center” text_font_size_tablet=”16px” text_font_size_phone=”14px” text_font_size_last_edited=”on|phone” text_letter_spacing_tablet=”” text_letter_spacing_phone=”0px” text_letter_spacing_last_edited=”on|tablet” transform_styles_tablet=”” transform_styles_phone=”” global_colors_info=”{}”]<\/p>\n
See popular queries below. Feel free to contact us for more info.<\/p>\n
[\/et_pb_text][et_pb_button button_text=”WhatsApp Us” button_alignment=”center” _builder_version=”4.17.6″ custom_button=”on” button_text_color=”#ffffff” button_bg_color=”#cb2728″ button_border_width=”0px” button_border_radius=”6px” button_font=”Cormorant Garamond|700|||||||” button_icon=”5||divi||400″ custom_margin=”50px||” custom_padding=”10px|40px|10px|40px|true|true” hover_enabled=”0″ box_shadow_style=”preset1″ box_shadow_vertical=”20px” box_shadow_blur=”40px” box_shadow_color=”rgba(203,39,40,0.4)” global_colors_info=”{}” button_url=”https:\/\/wa.me\/18767774666″ sticky_enabled=”0″ url_new_window=”on”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Accordion_Style_4″ _builder_version=”4.16″ _module_preset=”default” background_enable_color=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_5,3_5,1_5″ admin_label=”ACCORDION MODULE TEMPLATE 4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” custom_css_main_element_last_edited=”off|tablet” custom_css_main_element_tablet=”||”][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” custom_css_main_element_last_edited=”off|tablet” custom_css_main_element_tablet=”||”][et_pb_accordion open_toggle_text_color=”#ffffff” icon_color=”#ffffff” admin_label=”Style 4″ module_class=”dct_faq_v4″ _builder_version=”4.17.6″ _module_preset=”default” toggle_text_color=”#edc515″ toggle_font=”Cormorant Garamond|700|||||||” toggle_font_size=”26px” body_font=”||||||||” body_font_size=”15px” body_line_height=”2em” toggle_font_size_tablet=”26px” toggle_font_size_phone=”21px” toggle_font_size_last_edited=”on|phone” body_font_size_tablet=”15px” body_font_size_phone=”14px” body_font_size_last_edited=”on|phone” body_line_height_tablet=”2em” body_line_height_phone=”1.8em” body_line_height_last_edited=”on|phone” custom_css_toggle_title=”display: block;||padding: 20px 35px;||background: #234C3E;||border: none;||position: relative;||border-radius: 150px 0 0 150px;||transition: all .3s ease 0s;” custom_css_toggle_icon=”font-weight: 900;||\twidth: 40px;||\theight: 40px;||\tdisplay: block!important;||\tline-height: 40px;||\tborder-radius: 50%;||\tbackground: #CD272B;||\ttext-align: center;||\tfont-size: 24px;||\tborder: 5px solid #fff;||\tposition: absolute;||\ttop: 12px;||\tright: -20px;||\ttransition: all .3s ease 0s” custom_css_toggle_content=”padding: 15px 25px;||background: #fff;||border-top: none;||position: relative;” border_width_all=”0px” locked=”off” global_colors_info=”{}”][et_pb_accordion_item title=”Do you charge a membership fee?” open=”on” _builder_version=”4.17.6″ _module_preset=”default” background_color=”#ffffff” background_enable_color=”on” custom_margin=”||20px||false|false” custom_padding=”0px|0px|0px|0px|false|false” custom_css_main_element=”overflow: visible !important;” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}” custom_css_main_element_last_edited=”off|desktop”]There is NO Annual Membership Fee![\/et_pb_accordion_item][et_pb_accordion_item title=”How can I get my package to Jamaica?” _builder_version=”4.17.6″ _module_preset=”default” background_color=”#ffffff” background_enable_color=”on” custom_margin=”||20px||false|false” custom_padding=”0px|0px|0px|0px|false|false” custom_css_main_element=”overflow: visible !important;” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}” custom_css_main_element_last_edited=”off|desktop” open=”off”]<\/p>\n
Island Drop 876 JA provides access to a U.S mailing address for you to send your package to.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”How can I access My Account?” _builder_version=”4.17.6″ _module_preset=”default” background_color=”#ffffff” background_enable_color=”on” custom_margin=”||20px||false|false” custom_padding=”0px|0px|0px|0px|false|false” custom_css_main_element=”overflow: visible !important;” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}” custom_css_main_element_last_edited=”off|desktop” open=”off”]<\/p>\n
You can access your account by clicking \u201cLogin\u201d at the top of this page. You then enter your username and password.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”What can I do if I forgot my password?” _builder_version=”4.17.6″ _module_preset=”default” background_color=”#ffffff” background_enable_color=”on” custom_margin=”||20px||false|false” custom_padding=”0px|0px|0px|0px|false|false” custom_css_main_element=”overflow: visible !important;” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}” custom_css_main_element_last_edited=”off|desktop” open=”off”]<\/p>\n
If you forgot your password, click on \u201cLogin\u201d then “Forgot password?”. You will be asked to enter your username. You will receive an email with a link for you to reset your password.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”How many times per week do you receive packages?” _builder_version=”4.17.6″ _module_preset=”default” background_color=”#ffffff” background_enable_color=”on” custom_margin=”||20px||false|false” custom_padding=”0px|0px|0px|0px|false|false” custom_css_main_element=”overflow: visible !important;” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}” open=”off”]<\/p>\n
Packages are received every day at our Miami Warehouse; the Miami warehouse is opened Mondays to Fridays between the hours of 8:00 a.m. to 5:30 p.m. The office is closed in observance of U.S. public holidays.<\/p>\n
Shipments arrive in Jamaica three times per weekly on Mondays, Tuesdays and Thursdays<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”How many times do you clear shipments?” _builder_version=”4.17.6″ _module_preset=”default” background_color=”#ffffff” background_enable_color=”on” custom_margin=”||20px||false|false” custom_padding=”0px|0px|0px|0px|false|false” custom_css_main_element=”overflow: visible !important;” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}” open=”off”]<\/p>\n
We clear items three times per week on Tuesdays, Wednesdays and Fridays.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”How will I know when my package has arrived in Jamaica?” _builder_version=”4.17.6″ _module_preset=”default” background_color=”#ffffff” background_enable_color=”on” custom_margin=”||20px||false|false” custom_padding=”0px|0px|0px|0px|false|false” custom_css_main_element=”overflow: visible !important;” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}” open=”off”]<\/p>\n
You will receive an email when your shipment has arrived in Jamaica and undergoing custom inspection\\clearance. You will receive a follow up email notification, once shipment is ready to be collected from your pickup location.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”My package was delivered but I did not received a notification, what should I do?” _builder_version=”4.17.6″ _module_preset=”default” background_color=”#ffffff” background_enable_color=”on” custom_margin=”||20px||false|false” custom_padding=”0px|0px|0px|0px|false|false” custom_css_main_element=”overflow: visible !important;” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}” open=”off”]<\/p>\n
Please check your Spam Folder as some customers have advised that the email was found in their Spam Folder.<\/p>\n
Additionally, there may be an error in the shipping address. If you don\u2019t receive an email 1 business day after delivery, contact us via email at islanddrop876@gmail.com.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”What happens if I would like for a package to be returned to shipper?” _builder_version=”4.17.6″ _module_preset=”default” background_color=”#ffffff” background_enable_color=”on” custom_margin=”||20px||false|false” custom_padding=”0px|0px|0px|0px|false|false” custom_css_main_element=”overflow: visible !important;” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}” open=”off”]<\/p>\n
If you receive a package that you would like to be destroyed, collected by someone or returned to shipper, the following options and associated costs are available:<\/p>\n
Options<\/strong><\/td>\n| Rates<\/strong><\/td>\n<\/tr>\n | Request that we destroy your package<\/td>\n | US$5<\/td>\n<\/tr>\n | Return the package to the supplier<\/td>\n | US$15.00 plus shipping<\/td>\n<\/tr>\n | Pick up the package at our Miami warehouse \u201cIn & Out Fee\u201d<\/td>\n | US$15.00 plus shipping<\/td>\n<\/tr>\n | Have it delivered to a local Miami address of your choice<\/td>\n | US$15.00 plus shipping<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n | [\/et_pb_accordion_item][et_pb_accordion_item title=”When are items considered for auctioning?” _builder_version=”4.17.6″ _module_preset=”default” background_color=”#ffffff” background_enable_color=”on” custom_margin=”||20px||false|false” custom_padding=”0px|0px|0px|0px|false|false” custom_css_main_element=”overflow: visible !important;” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}” open=”off”]Failure to collect item(s) within 30 days after the item(s) has\/have been delivered to your pickup location will result in the company auctioning the item(s) at its next scheduled Auction.[\/et_pb_accordion_item][et_pb_accordion_item title=”Why do I have to agree to Island Drop 876 JA acting on my behalf before signing up?” _builder_version=”4.17.6″ _module_preset=”default” background_color=”#ffffff” background_enable_color=”on” custom_margin=”||20px||false|false” custom_padding=”0px|0px|0px|0px|false|false” custom_css_main_element=”overflow: visible !important;” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}” open=”off”]It authorizes Island Drop876 Ja to act on your behalf in respect to Customs clearance, declaration and payment of any and all customs charges that may be applicable to your shipments.[\/et_pb_accordion_item][et_pb_accordion_item title=”Why do I need to provide my Taxpayer Registration Number (TRN) when I am registering?” _builder_version=”4.17.6″ _module_preset=”default” background_color=”#ffffff” background_enable_color=”on” custom_margin=”||20px||false|false” custom_padding=”0px|0px|0px|0px|false|false” custom_css_main_element=”overflow: visible !important;” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}” open=”off”]<\/p>\n Jamaica Customs Agency requires your TRN when cargo is being cleared by our agent.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Should I provide an invoice and why?” _builder_version=”4.17.6″ _module_preset=”default” background_color=”#ffffff” background_enable_color=”on” custom_margin=”||20px||false|false” custom_padding=”0px|0px|0px|0px|false|false” custom_css_main_element=”overflow: visible !important;” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}” open=”off”]<\/p>\n Jamaica Custom Agency requires that an invoice be tendered to them during the custom clearance process. As such, you are required to upload or email your receipt\/invoice as proof of payment.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”When are Customs Duties applicable?” _builder_version=”4.17.6″ _module_preset=”default” background_color=”#ffffff” background_enable_color=”on” custom_margin=”||20px||false|false” custom_padding=”0px|0px|0px|0px|false|false” custom_css_main_element=”overflow: visible !important;” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}” open=”off”]<\/p>\n If the price paid exceeds US$50.00 or if the items are under $50 but deemed to be of a commercial nature, customs duties can be levied at the point of inspection by Jamaica Customs. The decision to levy custom duties and taxes is at the discretion of the Inspecting Customs Officer.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Which products are restricted or hazardous?” _builder_version=”4.17.6″ _module_preset=”default” background_color=”#ffffff” background_enable_color=”on” custom_margin=”||20px||false|false” custom_padding=”0px|0px|0px|0px|false|false” custom_css_main_element=”overflow: visible !important;” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}” open=”off”]<\/p>\n Click here to view:\u00a0List of Restricted Items<\/a> EXPLOSIVES:<\/b> GASES COMPRESSED:<\/b> FLAMMABLE LIQUIDS:<\/b> FLAMMABLE SOLIDS:<\/b> OXIDISERS & ORGANIC PEROXIDES SUBSTANCES:<\/b> INFECTIOUS AND TOXIC SUBSTANCES:<\/b> RADIOACTIVE MATERIALS<\/b> CORROSIVE MATERIALS<\/b> OTHER REGULATED MATERIALS ARTICLES<\/b> [\/et_pb_accordion_item][et_pb_accordion_item title=”What happens if I have already ordered a restricted item?” _builder_version=”4.17.6″ _module_preset=”default” background_color=”#ffffff” background_enable_color=”on” custom_margin=”||20px||false|false” custom_padding=”0px|0px|0px|0px|false|false” custom_css_main_element=”overflow: visible !important;” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}” open=”off”]<\/p>\n If you receive a package that is restricted to fly, you have four options:<\/p>\n
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